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Return/Exchange Policy
NO REFUNDS! Exchanges or requests for store credit must be made within 10 days of purchase in like new condition.
NO Exchanges or store credit will be given on any given item that has been SPECIAL ORDERED, SIZED OR ALTERED, NO EXCEPTIONS!
Preparing Your Exchange By Mail
To exchange a shipped item to Ezekiel Diamond Co., please follow these steps.
- On a sheet of paper write down and indicate the reason for your exchange and sign it. Include it in the original packaging to ship back.
- Include the receipt and any other original documents in the package.
- The return label on the center of the box should be addressed to: Ezekiel Diamond Co. 7009 S. Staples, Ste 101, Corpus Christi, TX, 78413.
- Ship your package with a paid return label and insured for the full purchase price. This return label can be purchased at any UPS, FedEx or USPS package delivery provider.
- Your receipt MUST accompany the exchange and what item you want to exchange it for.
- All exchanges will be inspected by our Quality Assurance team before we can process a store credit/exchange.
Ezekiel Diamond Co. isn't responsible for merchandise that's not received or not returned in accordance with these terms.