Return/Exchange Policy

 

You can return an item to Ezekiel Diamond Co. for up to 10 days after purchase, or exchange your item at Ezekiel Diamond Co. for up to 30 days after purchase.

  • Items not special-ordered and accessories can be returned if they're unworn or unaltered, and must be accompanied by the original packaging and receipt. Again, exchanges can only be done at Ezekiel Diamond Co.
  • You can't return or exchange custom-designed merchandise, class rings, special-ordered items or any personalized engraved merchandise.

Preparing Your Return By Mail

To return a shipped item to Ezekiel Diamond Co., please follow these steps.

  • On a sheet of paper write down and indicate the reason for your return and sign it. Include it in the original packaging to ship back.
  • Include the receipt and any other original documents in the package.
  • The return label on the center of the box should be addressed to:        Ezekiel Diamond Co. 7009 S. Staples, Ste 101, Corpus Christi, TX, 78413. 
  • Ship your package with a paid return label and insured for the full purchase price. This return label can be purchased at any UPS, FedEx or USPS package delivery provider.
  • Your receipt MUST accompany the return.
  • All returns will be inspected by our Quality Assurance team before we can process a refund.
  • We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.

Ezekiel Diamond Co. isn't responsible for merchandise that's not received or not returned in accordance with these terms.